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IHGIZ

Invite-only pilot · free while it runs

For clinics & wellness practices

One patient in five doesn't turn up. Most of them simply forgot.

IHGIZ reminds every patient on WhatsApp the day before and again that morning, and lets them move the visit in the chat instead of not coming — so the chair is filled, not empty.

1 in 5appointments missed in UAE public primary careSource: JMIR Formative Research, 2025
Request an inviteTry it yourself
Dr. Lina Haddadonline
/book Phy4s
23:04
👋 Hi Sara, welcome to IHGIZ! 📅I can help you book appointments. Here are the available schedules:Physiotherapy · 45 minihgiz.com/Phy4s
23:04
Step 1 of 7Select a schedule:1) Physiotherapy · 45 min2) First assessment · 60 minReply with a number from the list.Send cancel to stop.
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Step 3 of 7Select a date:1) Sunday, November 82) Monday, November 93) Tuesday, November 10Reply with a number from the list.Send back to change your last answer, or cancel to stop.
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Step 4 of 7Select a time:1) 04:00 PM – 04:45 PM2) 05:00 PM – 05:45 PM3) 06:00 PM – 06:45 PMReply with a number from the list.Send back to change your last answer, or cancel to stop.
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Step 5 of 7Book this time once, or every week?1) Just once2) Weekly × 4Reply with a number from the list.Send back to change your last answer, or cancel to stop.
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Step 6 of 7Use "Sara" as the name? Tap to keep, or send a new name.1) Keep "Sara"Reply with a number from the list.Send back to change your last answer, or cancel to stop.
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Step 7 of 7Please check your booking details:📅 Physiotherapy · 45 min🗓️ Tuesday, November 10🕐 06:00 PM – 06:45 PM · Dubai (GMT+4)👤 Sara1) Confirm2) CancelReply with a number from the list.Send back to change your last answer, or cancel to stop.
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✅ Appointment ConfirmedHi Sara,Your appointment on Physiotherapy · 45 min is confirmed.📅 Tuesday, November 10, 2026🕐 6:00 PM — 6:45 PM🌍 Dubai (GMT+4)View appointment: ihgiz.com/Ab3dE📅 Add to Calendar: ihgiz.com/Ab3dE.ics📎 Ref: Ab3dE
23:06
⏰ Appointment ReminderHi Sara,Your appointment on Physiotherapy · 45 min is coming up soon.📅 Tuesday, November 10, 2026🕐 6:00 PM — 6:45 PM🌍 Dubai (GMT+4)Starts tomorrow.Coming? Reply 1 or 👍 to confirm.View appointment: ihgiz.com/Ab3dE📎 Ref: Ab3dE
18:00

The numbers behind it

A week at the clinic

From the empty chair to a full day

Scroll through it: what the week costs today, and what changes.

  1. Every week

    Tuesday's list, and the gap in it

    Today
    One patient in five doesn't come. You find out when the chair stays empty.
    With IHGIZ
    Every appointment on the list has a reminder lined up, on the app the patient booked from.

  2. Mon 18:00 · Tue 07:00

    Two reminders, not one call

    Today
    Someone works through tomorrow's list by phone, if there's time.
    With IHGIZ
    The day before and again that morning — a schedule can send up to three. Forgetting is the most common reason a patient misses a visit.

  3. Tue 08:12

    “Can we move it?”

    Today
    An empty chair you find out about at ten.
    With IHGIZ
    She asks in the chat and you accept with one tap; the old time is open for someone else. Or she cancels, and it's free on your page again.

  4. All day

    Every app, one front desk

    Today
    WhatsApp on one phone, Instagram on another, calls on the landline.
    With IHGIZ
    Sara books on WhatsApp at 11 pm, Khalid from an Instagram message, Mrs Huda's son on Telegram — while your receptionist checks someone in.

  5. All week

    Doctors and rooms, side by side

    Today
    One front-desk book for every doctor and room.
    With IHGIZ
    Each doctor, room or service has its own schedule and hours, booked side by side on one account.

  6. Tue 19:00

    Who came, and who didn't

    Today
    No-shows are a feeling, not a number.
    With IHGIZ
    Mark each visit attended or no-show and the dashboard keeps the rate. Patients get a thank-you; a ⭐ on it is five stars.

Your turn

Be the patient

Tap the answers Sara would send, and watch your side of the clinic as it happens.

Drawn screens, real messages: each reply is what IHGIZ sends.

Play a week of it yourself

In the tour you are the client on WhatsApp while IHGIZ books, reminds and moves the appointment on your side. A few minutes, for people rather than bots — so we ask your first name and a quick code.

Made for how you work

Built around a clinic's day

  • Open after hours

    Patients book, move and confirm while the clinic is closed.

  • Private by default

    Your page appears in the public directory only if you choose.

  • Arabic first

    Messages read right to left, with the Hijri date beside the Gregorian.

  • Room between patients

    Buffers, minimum notice and how far ahead people can book.

  • Your own calendar, both ways

    Busy time in Google, Outlook or Apple keeps those hours off your page, and every booking appears there through your calendar feed.

  • Follow-up built in

    A thank-you and a rating request after every visit.

What scheduling costs you today

Put your own numbers in.

Every figure below is yours: how many bookings you handle, how long the back-and-forth takes, what your time is worth, how often people do not turn up. No industry statistic is added — change any assumption and the result follows.

min

Messages back and forth, checking the calendar, confirming, sending a reminder by hand.

USD
%
USD
%

Your guess, not ours. Reminders go out on the channel each person actually replies on.

Value on the table each month

$1,875

Hours a month spent arranging bookings
8
What that time is worth
$1,200
No-shows a month today
9
Appointments kept, at your estimate
2.7 · $675

For comparison, a month of

  • Starter $19
  • Pro $39
  • Max $79

Bookings through IHGIZ confirm themselves and reminders go out on their own; the time you keep is whatever share of the arranging you no longer do.

This is arithmetic on the numbers you enter, not a promise about your results.

Good to know

Do my patients need an app or an account?

No. They use WhatsApp, Telegram, email or your booking page — whatever they already have.

Which WhatsApp number do patients message?

During the pilot, IHGIZ's. After it, from the Pro plan, your clinic's own WhatsApp Business number. Email, your booking page and a chat widget work on every plan; Telegram from Starter.

What does IHGIZ keep about my patients?

What a booking needs — a name, how to reach them, the appointment and its messages. Not medical records. How it's stored and protected is on our Trust page.

Can several practitioners share one account?

Yes. Give each practitioner, room or service its own schedule and link; they're booked side by side, each with its own hours, on one account.

Can I take a deposit to stop no-shows?

Not yet. IHGIZ doesn't take payments for appointments today; reminders, moving in the chat and the no-show count are how it helps now. Your calendar syncs both ways on every plan.

Where the numbers come from

Each figure links to where it was published. Figures first published by a company that sells to this trade say so.

  1. 1.21% of appointments were no-shows in the UAE's public primary-care centres before the intervention.Real-Time Analytics and AI for Managing No-Show Appointments in Primary Health Care in the UAE: Before-and-After Study— JMIR Formative Research, 2025 · UAE
  2. 2.In a Saudi randomised trial, no-shows fell from 39.8% to 26.3% when patients got a text reminder.Use of short message service reminders to improve attendance at an internal medicine outpatient clinic in Saudi Arabia: a randomized controlled trial— WHO Eastern Mediterranean Health Journal, 2014 · Saudi Arabia
  3. 3.Forgetting was the reason for 57.3% of missed clinic appointments in a Riyadh study.No-show in internal medicine clinics, Riyadh— Bahrain Medical Bulletin, 2024 · Saudi Arabia
  4. 4.22.3% of 769,118 outpatient appointments were missed at Oman's Royal Hospital, 2014–2018.Missed outpatient appointments at Royal Hospital, Muscat, 2014–2018: a retrospective study— BMJ Open, 2021 · Oman

Bring your clinic into the pilot

The pilot is invite-only and free while it runs. Tell us about your business — every request is reviewed by the team.

Request an inviteSee pricing